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  • Shipping / Returns

    Vesture’s Shipping Policy:

    WE SHIP WORLDWIDE.

    Orders are processed up to 3 business days and ship internationally with Eco Post or EMS.

    If we found out that your country doesn’t get deliveries at the moment because of COVID19 we will contact you.

    For more details scroll down.

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    Thank you for visiting and shopping at vesturescross.co.Following the terms and conditions that constitute our Shipping Policy.

    For any question, please feel free to contact us via our contact page or email [email protected]  

     

    Domestic (Israel) + Worldwide:  

    Shipment processing time:

    All orders are processed within 2-3 business days.

    Shipments and deliveries do not occur on weekends or holidays 

    If there will be a significant delay in the shipment of your order, we will contact you via email.

    Shipping rates & delivery estimates:

    Shipping charges for your order will be calculated and displayed at checkout. Please choose the fit shipping option for you Israel / Worldwide. 

     

    Shipment method

    Estimated delivery time

    Shipment cost

    Standard- Eco Post Worldwide – Up to 2 kilos

    Up to 8-12  business days

    12$

    Express EMS- Worldwide

    2-3 business days

    30$

    Israel

    Up to 3 business days

    7$

    Shipment confirmation & Order tracking:

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24-48 hours.

    Customs, Duties, and Taxes:

    Vesturescross.co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages:

    Vesturescross.co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and we will do our best to help! Please save all packaging materials and damage.

     

    Refund and Exchange Policy:

    Worldwide: 

    No returns or exchanges from orders worldwide. But please contact us if you have any problems with your order.

    Israel: 

     We gladly accept returns and exchanges BUT ONLY if you connect with us immediately when you get your package. 

    We accept when the size is not matching.    

    Exchanges:

    We do not pay for your delivery back to us. We do pay when we send you a new exchange item.   

    Returns: 

    The money will be refunded when the item is got back to us. The refund will not include the shipping price.

    Returns or exchanges must be made within 30 days of the original purchase shipping date, product(s) must be unused and in original product packaging. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by email: [email protected], please fill out the form below. Please fill out all the information + reason for return and a return action requested (return for refund, return for store credit, exchange, replace, etc.). A customer service representative will e-mail you back with further information within 24-72 hours.

    Full Name:

    Order Number:

    Phone Number:

    Reason For Return/Exchange:

     

    Thank you. 

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